Shipping policy

SHIPPING POLICY

At RÓURI, we work with trusted logistics partners to ensure your order is delivered safely and efficiently. Please review the information below before placing your order.

ORDER PROCESSING

  • Orders are usually dispatched within 24-48 business hours.

  • Dispatch time refers to the moment your order leaves our warehouse.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

DELIVERY TIMES

Delivery times depend on the destination country and the shipping method selected at checkout.

Estimated delivery timeframe:

  • 4 to 8 business days

Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur due to external factors such as customs processing, holidays, weather conditions, or force majeure events.

  • Dispatch time (24-48 hours) is separate from delivery time.

TAXES, DUTIES & CUSTOMS

Customers within the European Union (EU)

  • VAT included: All prices displayed include Value Added Tax (VAT).

  • No additional customs charges: There are no extra duties or taxes for deliveries within the EU.

  • The price shown at checkout is the final price paid.

Customers outside the European Union (EU)

  • Taxes and duties not included: Prices do not include local taxes, customs duties, or import fees.

  • Customer responsibility: Any customs duties, taxes, or import fees are the sole responsibility of the customer.

  • Refusing Payment of taxes: Shipping will be deduced from the refund if the customer refuses to pay taxes once the package has arrived to destination. 

Important:

  • We are legally required to declare the full value of items and mark shipments as merchandise.

  • We cannot declare orders as gifts or undervalue items.

  • Customs clearance may cause delivery delays beyond our estimated timeframes. Any additional costs resulting from customs delays are the responsibility of the customer.

ORDER TRACKING

  • Once your order has shipped, you will receive a tracking number by email.

  • Tracking allows you to follow your shipment in real time until delivery.

DELIVERY ISSUES

If a delivery cannot be completed due to reasons beyond RÓURI’s control — including but not limited to:

  • incorrect or incomplete shipping information

  • recipient absence

  • failure to collect the package

…the order may be returned to our logistics center.

In such cases:

  • The customer will be responsible for the cost of reshipping.

  • Reshipping costs will be communicated before a new delivery attempt is made.

RETURNS & EXCHANGES

For information regarding returns, exchanges, and refunds, please refer to our
Return & Refund Policy.

CONTACT US

If you have any questions about this Shipping Policy or need assistance, please contact us at:

📧 hello@rouri.com