Returns are sent back to our Spain logistic center. Once the package arrives we are notified,  so please allow 5-10 business days once the package has arrived our warehouse for our team to process your return once we have received it.

ROURI offers a welcome 10% off code on first purchases when signing up to our newsletter and joining ROURI loyalty. To redeem the discount, apply the code at checkout. Valid on full price ROURI products only. Discount is valid for 30 days from signing up.

We are currently accepting the below methods as payment:

• Visa 
• Mastercard
• maestro
• Amex
• union pay
• Paypal
• google pay
• apple pay
• shop pay
• ROURI Gift Card

We ship international orders via DHL, UPS, CORREOS INTERNATIONAL.  You should receive your order within 7-10 business days. During busy periods, promotional events and sales there may be delays on the dispatch of your order.

Yes, we currently have 1 main store and 1 Point of sale. Details below:

MAIN STORE - BARCELONA

Passatge Sert 5, Barcelona, 08003

Monday to Friday

9:00hs to 17:00hs

Point of sale MALLORCA

Carrer de can Verdi 6, Palma de Mallorca, Spain

Monday to Friday 10:00h to 15:00h - 16:00h to 20h

Saturdays 10:00- 15:00h

You are always welcome to contact us to hello@rouri.com, our opening hours are Monday-Friday from 9.00 am - 5:00 pm

Please email us at hello@rouri.com with your order number and style.. Once we receive your request we will arrange a solution for you as soon as possible.

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Vouchers can`t be extended.

If you need to change or cancel your order please enter this link and follow the steps, https://www.rouri-official.com/pages/retun or contact our team straight away hello@rouri.com

Unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.

Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Yes, you can be! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an click on ¨NOTIFY ME WHEN AVAILABLE¨. Once you sign up, you will be notified once we receive delivery.

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.

We ensure every order is carefully checked and wrapped, but sometimes faults are missed! 

Please email our Customer Care Team with your name, order number and fault images. Once analysed, we will organise a replacement or refund if deemed a manufacturing fault. 

hello@rouri.com

If full-priced orders are placed before 10 am Monday - Friday, they are processed the same day. Most of these orders are shipped the same day or the following business day. 

Please let our Customer Care Team know if you have requested changes ASAP. 

There is no guarantee that these changes can be made before your order is shipped. Once your order is on its way, we cannot change details.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination, your country's tax laws, and the value of your purchase. They will appear as a separate line item at checkout if not included in product prices.

Some countries require duties and taxes to be paid upon delivery, which will be the customer's responsibility.

If you are unsure which size you would be, check our Sizing & Conversion Guide.

If you need additional help, contact our customer care team, who can help you find the right size.